Privacy Policy

01. Introduction

This Privacy Policy explains how SAIM AL BRKAH TRANSPORT AND HOTEL collects, uses, stores and shares personal information when customers visit our website, contact our team or make a transportation reservation.

By using our website and services, you acknowledge that you have read this Privacy Policy.

02. Information We Collect

Depending on the service you request, we may collect the following information:

• Full name and contact information.
• Phone number and email address.
• Pickup location and destination.
• Travel dates and preferred pickup times.
• Flight details and arrival information.
• Number of passengers and luggage requirements.
• Passport or nationality information, where required for applicable travel documentation.
• Booking enquiries and communication records.

03. How We Use Your Information

We may use your personal information for the following purposes:

• To process and confirm transportation bookings.
• To arrange airport pickups and drop-offs.
• To coordinate Makkah, Madinah and Jeddah transfers.
• To organize Umrah transportation and Ziyarat tours.
• To communicate booking confirmations and travel updates.
• To respond to customer enquiries and provide support.
• To improve our website and customer experience.
• To meet applicable legal and regulatory requirements.

04. Sharing Your Information

We do not sell your personal information. However, we may share necessary information with trusted parties when required to provide our services.

• Drivers and Service Providers: Relevant booking details may be shared to arrange your transportation.
• Payment Providers: Payment-related information may be processed by the payment provider you use.
• Government Authorities: Information may be disclosed where required by applicable laws or regulations.
• Technical Service Providers: Website hosting, form processing and other necessary technical services may involve processing limited information.

05. WhatsApp Communication

Customers may contact us through WhatsApp for booking enquiries, reservations and customer support.

Information shared through WhatsApp is also subject to WhatsApp's own privacy policy and terms of service. Please avoid sending unnecessary sensitive personal information through messaging services.

06. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences and understand how visitors interact with our pages.

Some cookies may be provided by third-party services used on our website. You can manage available cookie preferences through your browser settings or our cookie consent tool, where provided.

07. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

08. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking records, resolve enquiries, meet legal obligations and protect legitimate business interests.

Information will be handled and retained in accordance with applicable legal requirements.

09. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Ask questions about how your information is used.
• Withdraw consent where processing is based on consent.

To make a privacy-related request, please contact our team using the contact details below.

10. Third-Party Websites & Services

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies.

We are not responsible for the privacy practices or content of external websites. We encourage visitors to review their privacy policies before sharing personal information.

11. Children's Privacy

Our website is intended for general customers and travel arrangements. We do not knowingly collect children's personal information directly for independent use of our website. Where children's travel details are necessary for a family booking, they should be provided by a parent or legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable legal requirements.

Any updated version will be published on this page. Customers are encouraged to review this page periodically.