Frequently Asked Questions

We offer a range of comfortable private transportation options for Hajj and Umrah pilgrims, families and groups. Choose a vehicle according to your passenger and luggage requirements.

Vehicle and luggage capacities are subject to the actual vehicle configuration and availability. Please confirm your requirements with our team before booking.

We recommend booking your transportation as soon as your flight is confirmed. Advance booking helps us arrange a suitable vehicle and plan your airport pickup according to your travel schedule.

A Kashaf Form is a trip information document maintained for applicable passenger transportation journeys. It records important travel and passenger details to support documentation, safety and regulatory compliance where required.

1. Names of all passengers
2. Passport numbers
3. Nationalities

1. Name of the driver
2. Driver's license number
3. Contact information

1. Date and time of the trip
2. Starting point and destination
3. Journey details

The purpose of maintaining this information is to help ensure proper trip documentation and support passenger and driver accountability. It may also help authorities verify journey details during applicable inspections or checks.

Our team can guide you regarding the information required for your transportation booking.

Yes. We provide private airport pickup and drop-off services from King Abdulaziz International Airport to hotels and destinations in Jeddah, Makkah and Madinah, subject to availability.

Please share your flight number, arrival date, landing time, passenger count, luggage details and hotel or destination address.

Please inform our team about flight changes or delays as soon as possible. We will coordinate the pickup arrangements with you.

Our fleet options may include Toyota Camry, Hyundai Sonata, Hyundai Staria, Toyota Hiace, GMC Yukon XL and Toyota Coaster, along with buses for larger groups, depending on availability.

Yes. We can help you select a suitable vehicle based on passenger numbers and luggage requirements. Please share these details before booking.

Luggage capacity depends on the selected vehicle. Please inform us about the number and size of your bags when making a reservation.

Yes. We offer private intercity transportation between Makkah and Madinah, subject to availability. Contact us to arrange your journey.

Yes. We can arrange private transportation for Ziyarat visits in Makkah and Madinah. Please contact our team for available arrangements.

Share your pickup location, destination, travel date and vehicle requirements with us. Our team will provide the applicable fare before confirming your booking.

Yes. Please contact our team as early as possible. Changes and cancellations are handled according to our Refund & Cancellation Policy.